95% overall satisfaction in claims service
Customers who have had a claim with us rate us 95% for overall satisfaction in claims service. If you have a claim, you'll have a professional, helpful and friendly voice on the phone, a prompt response from our agents. We place a lot of importance on training our employees, making sure each person that represents us has the same promise to superb service...the service you deserve.
What should I do in case of an auto accident in which I am involved?
Refer to the auto policy identification card provided with your policy. This will tell you exactly what you should do until you can speak directly with your agent or a NEWS Insurance representative.
- Speed in Handling Claims – Our extensive network of claims agents puts NEWS in close proximity to our customers, so we’re able to respond to and settle claims quickly and fairly.
- The Right People - NEWS Claims Professionals – When you have a claim, it’s reassuring to know a Westfield claims professional will handle it. Our employees receive some of the most extensive training in the industry. Many are specialists in property, casualty, and workers’ compensation; others are familiar with the most complex claims situations. From the Home Office to the field, our claims professionals have the knowledge, training, and authority to deliver superior claims service.
- Caring, Personal Service – NEWS’s claims professionals know how difficult it can be when our customers experience a loss. For many, it is a time of stress, confusion, and concern. Our employees take the time to explain coverage, the settlement process, and to answer questions.
To make your claim please call us at 949.791.1300 or see our carrier page.